Returns & Exchanges
Havit Lighting is committed to ensuring your home is perfectly illuminated, offering a flexible 30-day return policy for any products that do not meet your expectations. We strive to provide a seamless process for returns and exchanges to ensure your complete satisfaction with our premium lighting solutions.
Initiate Your Return
Contact our customer support team within 30 days of delivery with your order number and the reason for the return to receive a Return Authorization (RA) number.
Prepare the Package
Carefully pack the lighting fixtures in their original, undamaged packaging, ensuring all mounting hardware, instructions, and components are included.
Ship to Havit
Affix the provided return label or ship the package via a tracked courier service to our central warehouse for inspection and processing.
Receive Refund or Exchange
Once our quality control team verifies the items are in original condition, we will issue a full refund to your original payment method or dispatch your replacement lighting.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing